AHA - Winner
The Riverview has been named Gastronomic Hotel of the Year by The Australian Hotels Association in their 2009 Awards for Excellence
The essence of this award is about the relationship you create in your hotel between culture and food.
This award was judged solely on anonymous site inspections. Below is the judge's criteria to select the winner of this award.
General
- decor, design, characteristics
- condition of furniture, fittings & electrical
- ambience, lighting, background music
- measure of popularity
- market relevance
- special promotions
- educational programs
- cleanliness and hygiene
Food & Beverage
- range of food options and catering services
- presentation of menus and accuracy in the description of dishes
- service innovation and product diversity
- presentation and quality of food options
- matching of beverage product with food product
- range and diversity of beverage products
- presentation and accuracy of beverage lists
Service
- professionalism and outstanding customer service
- product knowledge (food and wine)
- courteous and well groomed staff
- discreet and appropriate





